Online services are now offered to assist Parent visa applicants who submit a paper application. Although applicants still need to use a paper form for their application, they can import it into ImmiAccount after the Immigration Department confirm its receipt. By importing their application into ImmiAccount, applicants can access to online services including:
- Upload supporting documents
- View messages from the Immigration Department
- Update personal information
- Check the status of the application
These services are available for all new and existing applications, except for Parent (subclass 103) visa applications submitted before November 2018.
Source: https://immi.homeaffairs.gov.au/news-media/archive/article?itemId=1311